F09_MIS502_OTM_NA

= = =MIS502: Operations and Technology Management=

Semester:
Fall 2009

Instructor:
Nadeem Akhter

This course offers students a foundation for dealing with technology and operating issues as a general manager. The course is based on the premise that operations can be a significant source of competitive advantage for a firm and prepare students to identify and implement operating improvements that directly effect a firms performance, the course objective is to help students understand the concepts, framework, tools and techniques that enable managers to diagnose an existing situation, identify its challenges and opportunities and craft a plan of action that will result in distinctive advantage in the market place. **__ Body of Knowledge __** Emergence of operations management, efficiency and effectiveness of operations, operations in production and services environments, operations management evolution and history, gurus of the field, scientific management,, [|Purchasing], [|Control and Coordinating Function of Management] , [|Product and Service Management] , [|Quality Management] , [|Inventory Management] , [|Logistics and Transportation Management] , [|Facilities Management] , [|Configuration Management] , [|Distribution Channels] , Technology strategy, technology mapping, technology roadmapping, technology project portfolio and technology portfolio, [|diffusion of innovations] theory, the S curve, technology life cycle - //emerging//, //growth//, //mature// and //aging//, he [|hype cycle], [|Managing the Technology Team] , [|Maintaining the Technology Infrastructure] , [|Leveraging Emerging Technologies] , technology capacity planning, IT sourcing Defining by encounters with technology, management of technology, multi-competency management of technology, technology management and global competitiveness.
 * __ Course Background and Objective __**
 * Introduction to Operations Management **
 * Introduction to Technology Management **
 * Global Competitiveness **

Evolution of production operations, evolutionary spiral of production and operations, milestones in history, centralized machine production, production in market-driven capitalism, mass production, economies of scale, lean production, flexible manufacturing system.
 * Production Operations and Automation Engineering **

The scientific industrial revolution, domains of proprietary know-how, a dynamic model of pattern of innovations, the S curves of technology, technological discontinuities.
 * The Sources of Scientific Industrial Revolution **

New products and customers’ trust, new product development matrix, product portfolio, product lifecycle, marketing mix, enterprise design for new product development strategy, changing role of customers in markets.
 * Product Development and Customer Trust **

Quality for competitiveness, quality mosaic, quality tools and continuous improvement, ISO 9000 and ISO 14000 series of standards.
 * Promise of Quality: Products, Processes and Management **

A poly-cultural model of communication in technology-driven enterprises, the postindustrial information technology age, information processing technology and knowledge networks, impact of Internet, advantages of cross-linked firms.
 * Processing Information and Communication **

The learning organization and innovators, agile decision makers and decision making infrastructure, high performance teams, change agents and innovators.
 * People Resource and Human Capital **

What is a project, project parameters, project planning tools, technology projects, project planning and monitoring tools and techniques.
 * Project Management and Integration **

Strategic leadership properties, technology and processes, the disappearing decision-makers.
 * Pioneering Vision and Leadership **

Technology and success in society, continual contextual evolution of technology, changing landscape of management of technology. Term exams   40 Quizzes 10 (n-1, 5-6 unannounced quizzes during semester) Assignments 05 (2-3 individual assignments, all counted) Group Assignment 05  (end of course, suggested by group, approved by instructor, details tba) Final exam 40 § ** Management of Technology and Operations, ** Author: R. Ray Gehani
 * Projected Future of Technology and Success in Society **
 * __ Grading Plan __**
 * __ Text Books and Study Material __**

§ ** Fundamentals of Operations Management ** Authors: Davis, Aquilano, Chase § Instructor supplied material (e-books, case studies, articles etc) ¨ Sequence of topics is tentative. ¨ Topics may be added/dropped depending upon time & need. ¨ Guest speaker sessions to be adjusted in above plan as required ¨ assignments due on due date at the start of class & with 50% penalty in following class only. ¨ No re-conduct of quizzes ¨ IBA attendance rules to be strictly followed ¨ ringing mobile phones to be confiscated without exception and returned in following class and never on second violation. ¨ Leaving room for whatever reason during class is strongly discouraged. ¨ All assignment & quizzes must be retained till semester end.
 * __ Instructions and Class Rules __**